// Regulatory Framework
COMPLIANCE PROTOCOLS
Document: PRIVACY-001
Privacy Policy
1. Data Controller Identity
ValeVectorWorks, registered at 4000, Rue de la Cathédrale 42, Liège, Belgium, is the data controller responsible for the processing of personal data as described in this Privacy Policy. For all inquiries regarding data processing, contact our Data Protection Officer at [email protected].
2. Legal Basis for Processing
We process personal data under Article 6(1) of the EU General Data Protection Regulation (GDPR) based on the following legal grounds: (a) Performance of a contract to which the data subject is party (Article 6(1)(b)); (b) Legitimate interests pursued by the controller (Article 6(1)(f)), specifically for service improvement and fraud prevention; (c) Consent of the data subject (Article 6(1)(a)), where explicitly obtained for specific processing activities.
3. Categories of Personal Data Collected
We collect and process the following categories of personal data: identification data (name, email address, telephone number), technical data (IP address, browser type, operating system, device identifiers), usage data (pages visited, time spent, navigation patterns), and communication data (inquiries, correspondence, feedback).
4. Purpose of Data Processing
Personal data is processed for the following purposes: (a) Provision and optimization of our web development and digital ecosystem services; (b) Communication regarding project status, technical support, and service updates; (c) Compliance with legal obligations under Belgian and EU law; (d) Protection against fraudulent activities and unauthorized access; (e) Analytics to improve user experience and service delivery.
5. Data Retention Period
Personal data is retained for the duration necessary to fulfill the purposes for which it was collected. Contract-related data is retained for 5 years after the conclusion of the business relationship, in accordance with Belgian accounting regulations. Communication records are retained for 2 years. Technical logs are retained for 12 months.
6. Data Subject Rights
Under the GDPR, you have the following rights: Right of Access (Article 15), Right to Rectification (Article 16), Right to Erasure (Article 17), Right to Restriction of Processing (Article 18), Right to Data Portability (Article 20), Right to Object (Article 21), and the right not to be subject to automated decision-making (Article 22). To exercise these rights, contact our Data Protection Officer at [email protected].
7. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate safeguards as defined in Article 46 of the GDPR.
8. Data Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit (TLS 1.3) and at rest (AES-256), regular security assessments, access controls, and incident response protocols.
Document: REFUND-003
Refund Policy
1. Refund Eligibility
Refund requests are evaluated based on the completion status of agreed project milestones and deliverables. Partial refunds may be issued for work not yet commenced or for deliverables that fail to meet the specifications defined in the signed Statement of Work (SOW).
2. Milestone-Based Refund Structure
For projects structured around milestone payments: (a) Refund requests submitted prior to the commencement of a specific milestone will receive a full refund of the associated milestone payment; (b) Refund requests submitted after milestone commencement but before completion will be evaluated based on work completed, with a potential partial refund of up to 50% of the milestone value; (c) No refunds will be issued for completed milestones that have been accepted and signed off by the client.
3. Refund Request Procedure
To initiate a refund request, submit a written communication to [email protected] within 14 calendar days of the invoice date. Include the project name, invoice number, and detailed justification for the refund request. We will acknowledge receipt within 48 hours and provide a resolution within 30 business days.
4. Non-Refundable Items
The following are non-refundable: (a) Third-party software licenses or subscriptions procured on behalf of the client; (b) Domain registration fees; (c) Work completed under Change Orders approved in writing by the client; (d) Consultation fees for services already rendered.
5. Dispute Resolution
In the event of a dispute regarding refund eligibility, both parties agree to engage in good-faith mediation prior to pursuing any legal remedies. The applicable law is the law of Belgium, and disputes shall be submitted to the exclusive jurisdiction of the courts of Liège.
Document: TERMS-004
Terms of Service
1. Acceptance of Terms
By accessing or utilizing the services provided by ValeVectorWorks (4000, Rue de la Cathédrale 42, Liège, Belgium), you agree to be bound by these Terms of Service. If you do not agree with any provision of these terms, you must immediately discontinue use of our services.
2. Scope of Services
ValeVectorWorks provides web development, digital ecosystem engineering, and related technology consulting services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate Statement of Work (SOW) or Service Agreement signed by both parties.
3. Intellectual Property Rights
Upon full payment of all fees, the client receives full ownership of all custom-developed deliverables as specified in the SOW. ValeVectorWorks retains ownership of pre-existing frameworks, tools, libraries, and methodologies used in the development process. The client grants ValeVectorWorks a non-exclusive license to use project materials for portfolio and marketing purposes unless explicitly restricted in the SOW.
4. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information exchanged during the engagement. This obligation survives the termination of the business relationship for a period of 5 years. Confidential information shall not be disclosed to third parties without prior written consent.
5. Limitation of Liability
ValeVectorWorks' total aggregate liability under any agreement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. ValeVectorWorks shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits, data, or business opportunities.
6. Termination
Either party may terminate an agreement with 30 days' written notice. In the event of termination for convenience by the client, the client shall pay for all work completed up to the date of termination. In the event of termination for cause (material breach), the non-breaching party may terminate immediately upon written notice.
7. Governing Law
These Terms of Service are governed by the laws of Belgium. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Liège, Belgium.
8. Amendments
ValeVectorWorks reserves the right to amend these Terms of Service at any time. Material changes will be communicated via email to registered clients at least 30 days before taking effect. Continued use of services after the effective date constitutes acceptance of the amended terms.